AutoZone Auto Parts MD 21014

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Jasson Abraham

Recently went to pick up headlights for vehicle. I was greeted and helped by the team to get the exact part I needed. I would recommend if it’s the same experience as two days ago.

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Blaze

This place is great. The staff is extremely helpful. Everyone in the store is willing to help you and each other. Thank you to Eamon for always being helpful when I come in. And thank you to the rest of the staff as well. Highly recommend

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Petro Khoma

My Opinion - and only limited to this particular store - is that the store has been in general declined from a service and knowledge perspective. Paid 150% more and expedited shipping for a part that was presented to me as aluminum - but was plastic and also arrived slightly damaged. Business side manager unreasonable at best - argument seems to be her specialty. Could have offered any number of solutions to help a 20 + year customer- but decided to take a lawyer like stance on why this isn't the stores problem. All suggestions that where not her own seemed to be unreasonable. Her suggestion was to pay full price or return the part and eat the expedited shipping. Difficult to make a business case for treating customers in this way over a $50 part. The right approach would have been to match the cost of the comparable part - 10% off would have at minimum been resonable. This use to be a 5 start store. 3 star store at best today - and this last transaction really sinks it. Sad.