Auto America Service VA 22206

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Ryan Brown

0/5 – Misleading and pushy<br><br>I came in after my car died while driving and accepted an ~$800 alternator quote. After that, they aggressively pushed thousands in additional “urgent” repairs that weren’t actually necessary.<br><br>They theatrically “jumped” my car and claimed my battery was completely dead and that I’d need another jump if I turned it off at any point to still try to upsell me, this was false. My key fob worked beforehand, and the car restarted fine and held a healthy 14.7V after sitting for hours so if I would've listened to them I would have been buying things I did not need as opposed to the exact thing I needed initially.<br><br>Felt more like a sales performance than an honest repair shop. I won’t be returning.

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Yuhang Shu

I brought my car in back in July due to a warning light. The shop claimed to have fixed the issue and charged me over $1,000 to replace a part they believed was the cause.<br><br>However, the warning light came back after just one drive, clearly indicating the real problem wasn’t resolved. Later, the actual root cause was finally identified — but now the shop is refusing to accept CarMax’s warranty labor rate, even though I chose this shop through the CarMax app, expecting it to be a trusted partner. Instead, they are trying to make me pay the difference, which is incredibly greedy and unprofessional.<br><br>Despite their misdiagnosis and months of delay, they’ve shown no apology or accountability. I’ve been waiting over a month, made repeated phone calls, and still haven’t received a timely or responsible response. They keep promising to call back — like they did today — but never follow through. This has caused major inconvenience, wasted my time and money, and my car is still not fixed.<br><br>Worst of all, during a previous visit, they even left a battery inside my car — completely careless and potentially dangerous.<br><br>If you expect clear pricing, professional service, and fair treatment, I do not recommend this shop. They won’t treat you fairly — and they certainly won’t take responsibility for their mistakes.

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Stefan Ott

I’ve been to several Auto shops in the DMV with mixed experiences. But this one was definitely the most friendly one I’ve been to in the DMV area. Got my wheels aligned and the steering wheel centred at a very decent price. Doug was warmhearted, friendly, polite and patiently explaining everything. Just as were all other team members I encountered. This is an exemplary independent place to have your car maintained and I would absolutely recommend.