Mercedes-Benz of Arlington Collision Center VA 22203

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Michael Lim

Took my wifes g wagon here to get roof fixed. When we received the car back there were scrapes and marks and paint chipping. The mechanic that worked on the car said “oh those will come out” dont come to this shop they are shady and dont take accountability. They left my daughters car seat hanging on a stuck seatbelt. The mechanic was talking about “i got kids too” very rude people.

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Angelica

I do not recommend the Mercedes-Benz of Arlington Collision Center. I have been serviced by the sales and service department with no issues. My windshield needed to be replaced due to weather damaged beyond my control. I dropped my vehicle off and it took 2 weeks for me to get it back the first time. There were food and garbage left in the vehicle on the passenger side. As soon as I received the vehicle I noticed more cracks in the windshield and this time on both the driver and passenger side windows. I reported it and they charged me a 2nd time for the windshield and both windows. To make a long story short I was charged over 6,000 for a windshield and side window replacement which I can not prove happened while in my possession because my car was at the body shop for 2 weeks. My arm rest was also damaged when I received it and they told me that there was no proof that they damaged the vehicle. I know for sure my arm rest was not damaged when I dropped it off. I keep my car very clean and I rarely drive it. Fast forward they were aggressive with me paying out 6,000. To make a long story short I overpaid for poor service, not only that the materials they used are very cheap. After paying in full they sent a flyer in the mail asking me to purchasing a new car from their location (seriously???). I have another appointment to replace the windshield again! Unfortunately the damage is done with this location and I will never do business with them again body shop, sales or service.

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Melissa Newbell

I have to acknowledge the expert work performed on my car. I turned my car into Mercedes of Arlington Collision Center a month ago and I am driving it today. Nicolle Chavez was amazing. She assured me that they will make it like new and she did just what she said.<br><br>It’s a shame that they do not do a survey for them as they do for their service department because I have been in car accidents before and never experienced the level of service I received from them. They were courteous and always kept me informed.<br><br>The car is beautiful and I am grateful that they were able to take and assist me through this matter.