Dallas Tow & Go - Garland TX 75041

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Im in love These people are actually great to speak with over the phone, their dispatch, I forgot her name. But from the first answer, she was so sweet in her tone. Ask me all the normal questions, what's wrong, are you sure it's not your battery, ect., and everything else before we decided I needed to use the service. EASY PAY SET UP! So then the tow guy comes. He had all the early morning greeting with a smile on his face, and it was cold. I'm beside myself because I've been stranded. The guy ask what was happening, I told him everything I did the day before. He asked if he could just look first and check "some things out" I'm like, sure go ahead, but I already tried to jump it and nothing, nothing happens, new battery also. He opens the hood, wiggles the cables, they were loose, very loose, which I did not notice the day before when I tried to jump it. Not only were they loose, they were cracked, big time, both cables, and had become loose. I was shocked. I almost started to cry. I told him "I'm just a little old lady, I didn't know, and did not see that the day before" He was so pleasant saying "don't worry, we'll fix, don't worry" and he fixed it enough to get it started. But, he was worried about me and driving it to the shop down the road. He wanted to know exactly where I was going, how long it would take me. He called the sweet girl on the phone told her what was going on. She then called me again. I explained all that to her. I did get a refund, as of writing this, I'm sure how much, but I did tell her I DON'T CARE, and I meant it, anything is fine, if so, because no matter what, I'm not going to have to pay for expensive car repair. They treated me like "grandma" with care and compassion. After the tow guy left, I then called the girl back and expressed my gratitude with her and the tow guy, again she was so sweet and understanding. I'm very thankful I didn't find a tow company before I called these people. I have added them to my contact list. And I hope if an owner sees this review, or upper staff, that you should know, those two people are the face of your company! Thank you so much!

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Mcsam Mcduff

The service was a great one from Big John, wait time was short and vehicle was properly handled.

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Pedro Martinez

Work truck left me stranded in the worst possible spot. This company sent out the most professional driver Anwar who had me off the side of the road in less than 5 minutes. Can't thank them enough!