Rex Towing IL 60050

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Matt Golden

Poor customer service. My wife was stranded at 2:30am. I was able to pick her up and set up the tow. I spoke with a guy named Cody who insisted I stay with the vehicle and stated they would be out in 45 min. An hour and 10 min later I called to see where they were. I was told an emergency occurred and they’d be out when they could. I informed Cody I had to go home with my kids and tried to provide a credit card number for the tow. He told me I had to wait for the driver to pay. I left a note taped to my window with my number and my wife’s number for the driver. At 6am I saw I had several missed calls. I called Cody back who stated they brought my truck to the yard instead of RPM performance (where it was supposed to go) and I was charged for another tow. It cost $380 to tow 14 miles because I couldn’t leave my card number with the dispatcher. Super disappointed with the customer service and the lack of willingness to help a customer by Cody. Will not recommend.

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Matthew Sean Kelly

Extremely fast and totally knew what they were doing. Cody got me out of the freezing cold last night and my car to a shop safe - top notch towman, and top notch company. Will be using them if I ever need again.

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Abby McKenna

James was great! Got to my car in a very timely manner and even offered to take a peak at my car to see if he could fix the problem. This was my second time dealing with a tow myself and he made the process very easy and anxiety free! Thanks for your help again James!