ZCar Depot MO 65802

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brandon lapierre

Seller has been receiving stock from Nissan with machined marks , I was very upset although this really is not the sellers fault. Seller handled the situation very professionally albiet I was very frustrated. In the end the product did not meet my expectations. But really that’s Nissans fault . Would do business again if it was warranted , although I wish this knowledge of the part was noted on the product page.

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Andy R

I can’t recommend Z Car Depot based on my recent experience. I ordered a set of CV axles for my 240Z with hopes of improving my car’s driveline. Unfortunately, the axles had play between the inner and outer parts, which caused a loud clunking sound when I hit the gas. After trying to troubleshoot every other possibility, it was clear the axles were the problem.<br><br>When I reached out to Z Car Depot, they were totally dismissive, saying they have sold hundreds of axles and no one has ever had a problem. I sent video evidence of the issue, but they kept insisting that the axles were fine and suggested it might be something else in my driveline causing the clunk. After a lot of back-and-forth, they agreed to process a return. But the entire process was a mess.<br><br>Here’s where it got really weird: Instead of just dealing with the problem, they decided to install the used axles I returned onto one of their own cars to “test” them. I get that they wanted to see if they could replicate the issue, but it was just unprofessional and strange to put my used parts onto their own car. It felt like they were trying to avoid taking responsibility for a defective product rather than addressing the problem head-on.<br><br>The real frustration came when I received the wrong return shipping label from Z Car Depot. I dropped off the package at FedEx, only to have it sent back to my home the next day due to the incorrect label. They didn’t offer to make it right—instead, they scolded me for not contacting them first. They basically told me I was in the wrong for not waiting for them to fix their mistake. They said, “We are not an open checkbook.” When I expressed my dissatisfaction, they said that I was lucky they were even taking the time to talk to me.<br><br>On top of all that, they hit me with a 20% restocking fee because I didn’t have the original packaging. I get that’s their policy, but considering the product was defective, there’s no reason they couldn’t make an exception after all the time and energy I wasted.<br><br>I’ve been a customer of Z Car Depot in the past, but after this experience, I’m done. The lack of professionalism, poor customer service, and their refusal to take responsibility for defective parts has lost them a customer. If you're looking for quality parts and real customer service, look elsewhere.

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Ryan Johnston

I ordered a few parts and mistakenly selected the wrong year for one of them. I tried to email before they shipped but wasn't expecting to catch them in time. Matt took the time to address the problem and email me back that it had been corrected. I know it's a small thing but I really appreciated it. Thanks Matt!