Walmart Auto Care Centers MO 65803

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Dani Mae

WALMART DID NEARLY $1600 WORTH OF DAMAGE TO MY VEHICLE. In early December 2024, I got all 4 tires replaced. A few days ago, 3/13/25, my car started swaying on the highway. My back right tire was wobbling. If I hadn't have pulled over my car would have flipped. We pulled over to check it out. When we pulled the hubcap off, 2 of the lugnuts came out with it, destroyed along with the holes they came out of. The rest of the lugnuts were barely finger tight. They had cross-threaded them. After getting my car towed to a shop, they checked out all my tires and NONE of them were properly torqued. I have been trying to talk to the manager at the auto shop about this since Friday – he keeps promising to call back then leaving for the day without a word. The excuses I've heard so far are "it's past your 90 day warranty" (it's not about the warranty, the rubber's just fine, it's about how you installed the tires back on) "We have a triple-check torque check" (they would have seemed torqued if they were cross-threaded) and "it's been 3 months so something else could have happened" (3 months is the perfect amount of time for my lugnuts to gradually loosen & I'm a VERY safe driver). I have to get whole parts of my vehicle replaced because of their work, including the tire hub. DO NOT GO HERE. UPDATE 5/8/2025 For nearly two months, this auto shop and their manager Mike Truitt in particular has done everything they can to avoid me. They did not take any of my proof of their mistakes when handing my case over to their insurance department. All they've told me is "it's up to insurance, we have nothing to do with it" but their insurance department says they can only make decisions based off of the information the shop gives them. The info that was given to them was a video of them tightening my lugnuts (completely redundant since they were cross-threaded) and a report that says that my odometer was at 111,111 in December – clearly a placeholder number – and with my odometer at 161,000 in March, it would have meant I drove 50,000 miles in THREE MONTHS. I've been endlessly trying to get back on contact with Mike about this, and he has done everything he can to avoid me. I went up to the shop in person about a month ago and gave him my email address and told him to give me a way to provide the proof from my end, including video and picture evidence taken by another shop. He promised to contact me, again, and I got no response, again. Walmart's shop has not contacted me EVEN ONE TIME during this whole fiasco; I've had to call every single time or go up there in person, and every single time, they tell me they'll contact me back, and they don't. I even mention that to them every time – "you guys never contact me and it's always up to me. Will you actually contact me this time?" They tell me "yes" and then I never hear back. Every. Time. I guess they're expecting that I'll give up eventually. I've reported them to the Better Business Bureau. Do NOT get car work done here, because if they make a mistake, THERE'S NO FIXING IT OR GETTING YOUR MONEY BACK.

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Lisa Rearrick

I have always did oil changes here, I come in this morning 4-26-2025 and found out you have to make an appointment as of February 2025. They could have worked me in but 3 to 4 hour wait, only 2 technicians were working.

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Supreme 777

Forget about what you heard! My main man Josh got me in in a timely manner gave me the best customer service. When I went to pick up my car he told me there would be no charge I tried to tip him and he said that's just part of our service. Assistant manager Michael was very helpful as well great job guys!