One Source Towing & Repair LLC CT 06512

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Husen 777

Never deal with this shop. Their prices are extremely overpriced and the quality of their work is poor. I strongly recommend staying away.<br><br>Please read my review until the end.<br><br>I contacted this service three times. My truck arrived under its own power, started normally, and regeneration was working fine. The issue was related to sensors that needed to be replaced. The mechanic was good, but could not clearly identify the exact source of the fault. After discussing it with management, I was told to replace the entire assembly, which would cost over $5,000, and about $6,500 including labor. I refused this repair and purchased and installed the required sensors myself.<br><br>On Monday, I returned only to have the fault codes cleared with a scanner. The mechanic tried hard and spent a lot of time, but was unable to help. I want to note that the mechanics themselves are good, but the problems start with management and administration.<br><br>I then decided to send the truck to a dealer. Until that point, the truck started and ran normally, except for being limited to 5 mph. I asked them to deliver my truck to the dealer, about 12 miles away. The trip went fine, but after delivery the truck would no longer start. The person who delivered my truck, who is also the owner/boss, did a terrible job, did not help investigate the issue, and simply left. Because of his actions, the truck stopped working and was left in the middle of the road, creating a hazard.<br><br>When I contacted the service, the woman answering the phone was rude and lied, claiming that I personally asked the driver to leave. That is not true.<br><br>In conclusion, the mechanics are good, but the owner and the front office are unprofessional, dishonest, and take no responsibility for the consequences of their actions. I do not recommend this service

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Demetrios Xenikakis

11/20/2025 update: Even though the business replied to my review and states that they're "immediately investigating this matter internally, and committed to taking appropriate corrective action", they are not responding to emails that I have sent them or willing to help me out when I call them. In fact, I spoke to a gentleman over the phone at their business today and he was beyond rude. He hung up on me mid-conversation and was not willing to help me out at all. He got super defensive even though this company's tow truck driver has put my two little kids in a dangerous situation.<br><br>An incident occurred on my street around 11:50 AM on 11/14/2025. One of their tow truck drivers was towing a broken down Penske truck on my street when their truck clipped my phone line in front of my house and is now dangling on my property. My home security cameras recorded this entire incident. I've attached pictures from my video footage that shows the incident and damage to my property. I've also included a picture of the tow truck driver standing on my property as he acknowledges that the truck cut the phone line and just tosses the cut phone line onto my property. As a father with two young kids and a dog, this is extremely disappointing, absurd, and beyond disrespectful. The tow truck driver neglected to take any action to notify me of this safety issue and just drove away. I called One Source Towing & Repair LLC twice on 11/14/2025, but they refuse to take any ownership or action to remediate this issue. I will have to hire and pay a professional to fix the damage that was caused to my property, which One Source Towing & Repair LLC should 100% have done to resolve this safety issue. They have put my family in a dangerous situation where a cord is dangling in my front yard. I cannot believe the way that this company is acting and is neglecting to take any ownership for what they caused. I will most likely be taking legal action against this company since they refuse to take responsibility for the damage caused to my property and for the dangerous situation they've put my family in.

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Khasan Erkinov

!!!!!!Not recommended!! !!!<br>Unprofessional diagnostics and misleading repair advice<br><br>I brought my truck in on Friday for a DEF / aftertreatment issue. They spent the entire day and could not diagnose or fix the problem.<br><br>Instead of proper diagnostics, they tried to charge me about $6,000 to replace the entire aftertreatment assembly (DPF/SCR canister) — a very expensive exhaust unit that includes DPF, SCR catalyst, NOx sensors, PM sensor, Delta pressure sensor, and DEF components.<br><br>In my case, the problem was related to faulty sensors and calibration, not a failed canister. They did not prove that the unit was bad and pushed the most expensive repair option.<br><br>I had to guide the mechanic on where to look, which sensors to check, and to verify voltage readings and installation. It was clear they did not fully understand the system and relied only on basic scan results.<br><br>They also gave me incorrect information, claiming the Volvo dealership was closed on Saturday. That was not true — the dealership was open. I went myself, bought and installed the correct sensor.<br><br>Since they are closed on weekends, I returned on Monday only to find they still could not perform the required reset/calibration, yet charged me for labor.<br><br>Towing was also unacceptable. I paid for it, waited about two hours, and the truck was dropped in the middle of the road at the dealership with dead batteries. The driver then stopped responding.<br><br>Conclusion:<br>This shop misdiagnoses problems, wastes time, and pushes unnecessary expensive repairs. I recommend avoiding this company.