Carvana Atlanta GA 30363

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Cristal Vega

I had an excellent experience. Everyone there was so welcoming and helpful. They made sure we were taken good care of, offering water constantly. Kai or Kyle, I hope I got his name right, was wonderful. I really recommend you sell your car here. I sold a 2019 Sport Premium Audi for a reasonable price. It was still much higher than CarMax.

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tony

My car was delivered with heavy damage to the right rear quarter panel. Carvana knew this damage had occurred prior to loading the car on their truck. They should have never delivered the car this way. They then wanted me to take the car to a body shop and get an estimate- I did on my own time- body shop said $3000 in damage. I took the car because they said I had 7 days to return it and I had just returned my rental car because this car was coming. I would be without a car if I denied this car. I decided to return/exchange this car (before the 7 days and miles) because the body shop said it would take 2 weeks to fix it and who knows if the paint would match. I would have to rent a car during this time. Luckily I was able to get to work using the damaged car- they give you up to 7 days and 400 miles to exchange or deny the car. Why should I have to spend my time fixing Carvana's screw up? Anyway, the exchange car was much better and a keeper.

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Ashley Suarino

I bought my car through Carvana and everything went well except for the fact that I've realized my car smells like cigarette smoke. They tried to hide the smell by cleaning the inside of the car and putting air fresheners throughout the car so that I couldn’t tell it smelled at first. I find this to be EXTREMELY deceptive and possibly illegal. I tried to call Carvana and ask if they would be able to do anything about the smell because I've been quoted odor removal services and they said since I'm past the 7 day return policy that they couldn't do anything. I understand the fact that it's past the 7 day return policy, but to me this is such an easy fix for a large company like Carvana that they should be able to make an exception. I also paid cash for the car and don't owe anything to them at all which I feel should help. It's incredibly disappointing and really ruins the otherwise positive experience I had buying through Carvana. I'm not someone who is made of money so I saved for this car for a couple of years and after doing all of that and then this happening, the whole experience has been extra devastating. I did my best to get rid of the smell, but unfortunately it’s still an issue. At this point I want a new car.