By-pass Auto Body & 24 Hour Towing IL 62703

S

Sharron McGee

“$819.72 charged for a 20‑mile tow—felt taken advantage of.”<br><br>On Saturday, 12/13/2025, my son was driving home from school in Illinois to Missouri when he became stranded during the snowstorm. I drove from Missouri to pick him up, planning to return once the weather cleared to retrieve his vehicle.<br><br>When I returned on Tuesday morning, I discovered the car had been towed on Monday, 12/15/2025 by By-pass Auto Body from the side of I-55 in Elkhart, IL to their shop in Springfield, IL—a distance of approximately 20 miles. Upon arrival, I was informed the total charges were $819.72 including tax, broken down as follows:<br><br>- State Towing: $150.00<br>- Mileage: $125.00 - I guess their rate is $6.25/mile<br>- Winching: $50.00<br>- Recovery: $250.00 (unclear, as the car was simply on the roadside and not in a ditch)<br>- Storage (1 day): $75.00<br>- Dollies: $50.00 (unclear what this refers to)<br>- Administrative Fee: $92.00<br><br>I found this amount to be extremely excessive for the circumstances. In my opinion, this company took advantage of an already difficult situation. I believe fair pricing, transparency, and integrity should be standard in these situations, and unfortunately, I did not feel those values were upheld here!!!

J

Jeremy Clayton

Called By-Pass after my truck was backed into. They got me in the next day for an inspection. 4 days later my truck was in the shop. Finished a day later. They washed my truck and cleaned the inside as well. Very satisfied with the service I received.

D

Dana Murray

My experience with Bypass went extremely smooth. I like that the app kept me updated about the progress of my repair. Everyone I talked to including Bill and Laurie were friendly and efficient. I'd definitely recommend the shop to anyone in the Springfield area.