Darrah's Towing & Recovery IA 52233

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Kim Riley

Excellent, prompt service in the middle of an awful snow storm! Andrew arrived quickly after the call was placed, and had no issues getting my car out of a deep ditch in the freshly fallen snow. He helped knock the snow off and made sure my car was positioned safely and ready to go. Surprisingly affordable as well! Would absolutely recommend. Thank you, Andrew!

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Mitchell Levin

Cassie was my dispatcher. Loren was my driver. They were great. I needed a tow on "Black Friday." They turned it into "Sunny Friday. Cassie made all the necessary changes in my towing order. Loren actually arrived early and got it to Toyota without a hitch. Anybody can buy a tow truck. Cassie and Loren are the kind of people who make choosing Dara the right tow truck!

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Mike Finlayson

I set up a tow from Iowa City to Cedar Rapids dealership. The car was delivered but no one in the service department was alerted that it was dropped off. Later in day not a phone call or anything from Darrah's as to status to car and whereabouts. I called them and they said it was dropped off midday. I worked with service team to locate car, and it was sitting behind service unlocked with keys in it. Work had been lined up to complete repair that afternoon, but nobody knew where car was. Upon speaking with Darrah's and my concerns, they indicated a manager would call me next day. Well, that didn't happen either. I had to call back to follow up. That conversation was apologetic, and they indicated they made changes to procedures moving forward. The manager also indicated that he would like to refund the cost of the tow. Which I was appreciative. It's been a week since that commitment to refund, and I still haven't seen any credit. Very disappointed for the overall experience. I chose Darrah's because they were well known and highly regarded. I hope they improve their customer service moving forward.