201 Service ME 04976

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Ron Laporte

Called over 2 hours ago. Literally broke down 3 miles from their shop. Waited an hour and called dispatch and they said they would call. Another hour goes by and I call dispatch again. Said they would call right back with an ETA. This was 20 min ago. Friend drove to their shop, flatbed sitting in yard, shop closed. Still waiting with no word at all. Seems very unprofessional. This is beyond aggravating with no feedback whatsoever. Pissed. Update: 3 hours now and just received a call from AAA that the driver would be here inside of 30 minutes, but FINALLY received a call from the driver 5 minutes later saying it would be another 1 hour and 20 minutes. Mind you he was supposed to call according to dispatch 3 times before this. Unfreaking believable. Finally found my own AAA certified tow service out of Norridgewock, canceled my request to 201 service, and the new tow service was there within 35 minutes of the original call. The new service was kind, courteous and professional. Had me loaded up in minutes with a smile. 201 service is an embarrassment to towing. I've never seen such a poor attitude or care towards customers from any company. I'm now going to write a letter to AAA explaining my grievances. If you don't want to grow old and possibly die on the side of the road avoid 201 service at all costs. And again, there was a flatbed sitting unattended in their yard throughout this whole ordeal. If they were so backed up the owner should have hopped in the other truck. Absolutely pitiful

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Danny

Unfortunately, I had a situation where I had to use these guys tonight. I can't say enough good things. Yes, they hauled me out, but they went so much out of their way to help out in ways they didn't have to. I wish I knew the guy's name who came out, but he had so much patience with the situation. And the situation WAS NOT good lol. Either way, I highly recommend if you are in the Skowhegan area and need a tow or a wench or jump, etc.

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Kayla Huntley

1000% would recommend them if anyone asks, Chris was absolutely amazing from making sure my mama was ok and warm to be being patient with us., staying to make sure we were good before he just took off. Thank so so much. He made sure that he took it slow not to cause any damage. He got us out without a scratch. Now we are home safe and sound. All thanks to this team. K.L