Copart / Qcsa Direct MD 21162

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Angel Vasquez

They need more assistance with forklift took me 3 hours just to get one vehicle

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Oscar Lovo

I don't recommend this place; the customer service is very slow. Of all the Copart locations in Maryland, this is the slowest.

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Joshua Beam

One of the worst businesses I’ve ever had the displeasure of dealing with.<br>The loader does a good job but the manager Lee is a terrible person. He is always condescending to the drivers and flips out the second anything slightly inconveniences him. He will randomly shut the whole operation down so he can have lunch with the other employees at the same time, rather than rotating lunch breaks. That’s 1.5 hours that no one gets loaded. And it’s entirely random and inconsistent so you can never plan around it.<br>You will have to wait sometimes 2-3 hours and Lee will refuse to let you use the restroom. All the drivers are forced to use the loading lot as a toilet.<br>I have been coming to this location for over a year and it’s only gotten worse because of Lee. At least before he was in charge, you could plan your day. Now it’s just chaos. They have two machines to load cars, it’s rare to see both being used. If you make an appointment? It doesn’t matter because they are always behind.<br>Get there at 8 when they open? They won’t load you until at least 9am.<br>Show up at 430pm? You may or may not get loaded even though they are open until 5pm. They do not care about the customers that keep them in business and it’s sad.<br>It’s funny to watch Lee when his boss visits because he completely changes his personality and becomes a totally different person.<br>Do yourself a favor and avoid this place at all cost. It’s not worth it. I wish I could leave zero stars.