Pat's Service Center MA 01604

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Mohamad tanta

If I could give a zero star review, I would. I had parked at 11 lake Ave towers in a visitors spot visiting my aunt just like I normally do every week. I had parked in this spot multiple times in the past with no problems. There is a sign that says visitor parking from the sign and to all spots to the right of the sign. I parked in the last visitor parking spot to the right before the sign that says resident parking followed by employee parking. There was a sign saying residential parking to the right of where I had parked. Additionally again, there was a sign for employees parking as well a few spots to the right of that. I had called the company and they said “technically this is all employee parking and I can’t park there”. I had called the police and they had told me that they have had other people who have had similar altercations with this company and that I should challenge this. I was very annoyed and frustrated. I was waiting outside and the tow driver had came by again to tow a different car and I had asked where my car was and he said he had towed it. I had asked why because I did not park in a residential or employee parking and he said it’s technically all employee parking and said it was not his problem. I had then went to the company service and had waited 35 minutes even though he said he was a few minutes away. The guy had came into the building and was on the phone and did not greet me nor did he speak to me and had kept me waiting for an additional 10 minutes. Then after I had finally addressed the problem, he had threatened to keep my car there until Monday because I had asked him if he could talk to me in regards to my vehicle, despite it being thanksgiving eve. I had paid the fee and I finally was able to take my car. This company along with the employees/manager who had spoke to me were unprofessional and rude.

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Edwin Albaladejo

We received a great service from Felix. He took me home with no problem. Was there in about 20 minutes it was a great service.My car was taken good care

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Tanya H

Very professional service driver, he was empathetic and kind, showed up way sooner than quoted and took great care of towing my vehicle to the dealership.