Quality Mobile Towing LLC AL 36603

A

April

Okay, so I contacted this company 2/01/23 at 5pm when my car died in a parking lot. They were pleasant and efficient on the phone. However, immediately after taking my debit card info over the phone the charge for the tow service showed up - and so did at least 5 other suspicious charges listed as MAF HYPERMARKET LLC starting with $9 and ranging all the way up to $364. I immediately blocked the charges on my card, however, two still went through before I could catch them. I then waited until almost 8pm before a tow truck arrived. My brother ended up leaving work to come and use his Jeep Truck to wench me into a parking space so I could at least leave my vehicle to use the restroom and get food. I am relieved that they did eventually show, but the timing of the random charges gives me cause for concern and I wanted to mention it. The staff and drivers were all very kind and polite but do be careful. I will dispute the charges with my bank and see if they can pinpoint where they originated from. I will update if I learn more. Update: I did let the towing company know about the charges and they assured me they could not charge me anything outside of what my invoice states. However, they could have a rogue employee stealing card info. I’ve since had to cancel my debit card, lock my credit report and today someone is trying to log into my credit card accounts! The timing of this cannot be coincidence. Quality Towing, please investigate. I have filed a complaint with the FTC.

L

Lamar White

Worst experience imaginable. Gave an eta of 30-60 minutes. I called back after an hour and a half to be told it would take another 60-90 minutes. Ended up getting help from the police to locate another towing company. I called back to cancel only to be informed they would be charging me 50% of the towing fee for canceling even though they were hours later than the eta provided and never did anything. I'm not even totally convinced they have tow trucks. PLEASE DO YOURSELF A FAVOR AND USE ANYONE ELSE!

J

Johnny Brown

I called them to pull my truck out in February. They took my payment over the phone and never showed up. Come to find out they called another tow truck company to do the job after waiting for 3 hours. I had to pay the other company to tow my truck when they got there. I ended up paying twice. SCAM ARTIST!¡ If I could give 0 stars I would.....