AutoZone Auto Parts CA 92626

B

Brandy Waller

Listen… I was just a girl, on the 5 freeway, minding my business, headed from Alhambra to work like a responsible adult.<br>Next thing I know my dashboard starts putting on a strobe light concert — flickering on, flickering off, progressively getting more dramatic the farther I drive.<br><br>I said, “We 15 mins away, we can make it.”<br>But something in my spirit said, “Exit the freeway now before you and this car fight for real.”<br><br>Y’all… the SECOND I hit that red light off the exit?<br>My car said goodnight. Completely died.<br>I tried to start it like 12 times like that would intimidate it into working, and it finally cranked just long enough for me to limp my way into AutoZone.<br><br>Let me tell you about the real MVP that works there — short, caramel complexion king, and smarter than Google.<br>Not only was he transparent, but he literally gave me a whole car TED talk.<br>Come to find out, the battery another AutoZone sold me? Not even the right one for my car. He said, “Yeah it’ll keep dying every 6 months…”<br><br>Like hello??? Information I could’ve used 6 months ago???<br><br>But the plot twist?<br>I was still under warranty, so I got the same battery swapped for free, AND he schooled me that I can request an upgrade to the right gel battery for my car… and just pay the difference.<br><br>WHO KNEW?!<br><br>I didn’t even make it to my event, but honestly?<br>I found a gem in Costa Mesa AutoZone — both in knowledge AND customer service.<br><br>So shoutout to my caramel complexion lifesaver for helping me secure a safe ride home and teaching me more about batteries than I ever planned to know.<br><br>Would 100% break down again (respectfully) if it meant being helped like that.<br><br>Stay blessed sir <br><br>#AutoZoneChronicles #BaddieNeedsABattery #CarCareEra #CustomerServiceTopTier #CarGirlsWeUp

T

Trish Tapia

On 01/06 I returned to this store to exchange LED headlights that did not fit my car. The cashier (Pablo) told me they did not install LED, just regular headlights. I asked him for tips on installing because it was going to be my first attempt. He offered to help me if I didn’t mind waiting thirty minutes. At that exact time, Pablo came to help. He struggled with one of them, and as another employee (Robert) entered the parking lot, he jumped in to help. While Pablo took out the trash, Robert did his best to make one of the headlights stay on. After many efforts, we exchanged the LEDs for regular headlights. Robert assisted me at the register when we went inside for a second exchange. I couldn’t help hearing the employee with long, blond hair (who sold me the wrong headlights two days earlier) asking him what he was doing and stressing that he needed help in the back.<br><br>I felt like customer service isn’t a priority, but an inconvenience. The tone was of annoyance that Robert started his shift and was helping a customer in the parking lot. That’s the subtle attitude that makes female shoppers not want to be in spaces considered “boys club”, it’s a reason why I’ve gone so long without stepping inside an AutoZone.<br><br>I want to acknowledge Pablo and Robert because they are superstar employees at this location. They gave me a great first experience at AutoZone because they went above and beyond. They were patient, helpful, and nice. They did not lose their cool when we encountered installation issues, and I realize I probably took a lot of time, but they stayed with me until the task was complete. I appreciate their assistance because I was stressed about continuing to drive at night without headlights. Also, they didn’t make me feel stupid because I didn’t know how to do a simple installation. In the end, I left with headlights.

A

Aurora Green

Hands down the best service every time I go in. This time I just so happen to be in need of a battery and luckily they had it in stock. Pablo went above and beyond holding the battery for me while I made it to the store. Helped me install it and made sure everything was running smooth. Great service and attitude.