City of Glendale Integrated Waste Management CA 91204

m

mher tavidian

Shame on City of Glendale for contracting with one of the worst trash companies out there.<br>Zero Star on service punctuality<br>Zero Star on customer support (Yes, this is for you Maria)<br>Zero Star on the level of supervision (Yes, this is for you Mr. Adolfo Quintero)<br>Apparently their so called "Customer Service" is not allowed to give out the supervisor's email address and phone number, I wonder why.<br>Only those who do not provide expected service try to hide from those who expect it.<br>Unfortunately we are not able to cancel and hire another company, because they are the ONLY rubbish collecting company that the City has a contract with.<br>You can see our trash that has not been collected in the last 10 days, and our contract calls for 2 pick-ups a week.

T

Taline A

Terrible customer service!<br><br>My trash pick up day is on Thursday. Trash was not picked up on my side of the street for any of the homes on Thursday, or Friday, or Saturday, or Sunday. This was a “normal” non holiday week.<br><br>On Monday (today) I call their office to ask what happened and if they were aware. A snarky woman answered and stated that a supervisor is already aware and that they would come out either today or tomorrow (Tuesday). I asked if I could put additional trash I’ve now accumulated because of their failed pick up in a container next to the trash one already out. Lacking all understanding, she quickly said that I couldn’t because it would be considered “additional” and I’d be charged for it.<br><br>She also said there was no stated excuse why trash wasn’t picked up. Ridiculous!

V

Vanessa B.

We love having the option of free bulky item pick-up on our regular trash collection days. I have ordered large dumpsters, at a very fair price, which have been delivered within 1 day of calling. I have attended composting classes and taken advantage of resident discounts on compost bins. I rarely even have to think about "waste management" - so, 5 stars also for doing such a good job that I never have cause to think about it, Good Job, Glendale.