U.S. Auto Parts Network, Inc. CA 90504

G

G S

Customer service was very rude and lied to me. They will tell you anything just to get you off the phone. Very argumentative. Their website changed all of the part numbers of my order, then I canceled it (2 minutes after placing it). First their customer service person tells me that the parts have already shipped so he can't cancel it. Really, after two minutes? Then he tells me "oh no, i figured it out, they're all canceled". Then I receive the parts and get billed for them anyway. So, I try to call them to discuss returning the parts, and I get hung up on, lied to, and ultimately, ignored. Very poor customer service. Do not do business with these thieves.

M

Michael Jennings

I'M a disable us.marine, less than 30min I tried to cancel a order and they just refused and then at 0432 they sent a tracking email notification,that they took one part and charged my card again and the price was more than the order I asked to be cancelled. They are desperate crooks, please don't use these people. Respectful submitted<br><br>Please, too it may concern, please don't use this company,especially should you be a disable veteran and or a veteran and if you from Florida and any state cause if they would rip off a vet disable what do they care about you, think they can't be reached , thanks for listening

M

Mohammed Alhaddad

Do not you ever buy from them again and you should too .<br><br>If there is less than a star , then I would do<br><br>There customer services is the worst Ever .<br><br>I had experienced the worst station from them .<br><br>There policy state that if you want to cancel an order , the you should do it electrintiocally. However , if you revive the invoice the you can not cancel the order .<br><br>Well guess what ?<br><br>I order a part for my car . And every time I check out , the website freez . Which makes me wonder what is going on . After three times , the transaction finally went throw . It tuned out that they charged me for the part twice .<br><br>So I was screwed by there website and the policy .<br><br>The website says toll 24/7 but when I called , it forces you to leave a voice mail . So I did couple times after explaining my reasoning to cancel the order.<br><br>I also emailed customer services and they give me a preference number for the cancelation request since I am not a member.<br><br>I have not received an email or a call .<br><br>Letter on Monday , I received and email for the cancellation request . I also called , and got there word that the order is canceled<br><br>Two days , I revive two parts and two charges from them .<br><br>There services include core , shipping fees , and higher prices . And dishonesty .