Firestone Complete Auto Care DE 19901

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Vanessa Wallace

Matt Stewart was professional, courteous and, well, great at his job as manager. I noticed he kept those who were waiting informed as to the status of their vehicles even when the phones were ringing constantly. The technician took care of my issues and explained in terms I could understand how it was corrected. I will say I think some attention to the waiting area would be helpful. I don’t think I would make coffee even if it was available as it just doesn’t seem clean. I feel like if there’s a waiting area, it should be at least comfortable and clean. But Firestone has been our family’s go-to for over 25 years through military moves throughout the USA and come through every time. So I can deal with the waiting room issues because my car issue is always corrected!

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Alyssa Fry

I’ve gone to this Firestone multiple times and have gotten good service. The services done on my car have always been done correctly and the staff is always friendly. However, I always schedule an appointment and the time I wait for my car to be finished has always been very long. Whether I wait in the store or I drop my car off and pick it up later, it always takes multiple hours for an oil change. Like I said the services done itself and staff are great! Just the wait time is fairly long.

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Aaron Cooke

Deron and his Tech were very open and honest with me about some expensive work that needed to be done to my car. They mentioned it may be covered under my warranty which turned out to be correct. It ended up saving me $2000, if not more, in repair bills. They were honest and helpful or as some people may not have necessarily done that. I’m appreciative for all that they do to help me