BMW of Bel Air MD 21014

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J F

I had an excellent experience at AutoNation BMW. From start to finish, the team made the entire process easy, transparent, and stress-free.<br><br>Chris, the manager, set the tone with his professional and friendly approach. He made sure everything moved smoothly and they truly looked out for us. Reyna in Financial Services was equally impressive — knowledgeable, patient, and committed to helping us get the best price possible. She walked us through every detail and made the paperwork feel effortless.<br><br>Jason was also wonderful to work with. He was courteous, helpful, and added to the overall positive experience during our visit.<br><br>We drove away confident in our purchase and grateful for such attentive service. Highly recommend this dealership and team.

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Mel Womack

ONE STAR TO THREE. Currently at the BMW dealership in Bel Air. Decided to bring my car in for an oil change and rotation and balance. Upon completion, I notice my vehicle now has a lamp malfunction. So, immediately I go back into the dealership and ask for someone to look a my vehicle as, the malfunction was not there when I came in.<br><br>Tell me why the receptionist, looks me in my face and says, I don’t know what was there or was stored in the system. I don’t think this happened during this visit. So, no I am pissed. First and foremost, I know what work I requested. Get me a mechanic to fix the issue that you all messed up. Especially, when all lights worked and there’s no indication otherwise but now, I have a malfunction.<br><br>So, I decided to look it up. To my surprise, this can happen after getting a tire rotation which is what I had done. See below….<br><br>“Why service could trigger a malfunction<br>Damaged wheel well wiring: Technicians often access components through the front wheel wells to do tire rotations and other work. The wiring for the headlight can be accidentally damaged or a ground wire knocked loose during this process.”<br><br>Normally, service is great. Today, the receptionist tried to minimize the issue and looked at me as if she could diagnose the problem. At the end of the day, there were no issues when I came in. We all know, dealerships are great at stating all problems to ensure you can pay to get it fixed. Especially, here.<br><br>Theres no need to feed me BS after a mistake has been made. Fix the problem. I’ll wait.<br><br>Updated: Mr. Keith fixed the issue. During rotation my light was wiring and its harness(in his words) was knocked loose. The light was about to go (in his words) anyway, so they replaced it for free.<br><br>Thank you for taking a look at it Kieth and making it right. I am disappointed in the service provided by the receptionist. Putting it on the customer is a nonstarter.

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Daniel Marco

I just purchased a car, not from this dealer, but from another one and the contrast was so stark I had to write about it.<br><br>I went into this dealership specifically inquiring about a car, wanted an OTD price, talk about it, get a quoted price sent to my email.<br><br>After 30 minutes at this dealership, the sales representative failed the final step, meaning I had to go back to the dealership to get this documentation, taking another 45 minutes.<br><br>As someone shopping in a buyers market with plentiful options, I don't appreciate dealerships wasting my time.<br><br>I'm so happy with my new car, from a great dealership that showed me so much respect.