J.J.'s Auto Service Center MD 20602

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This is a valid response to service I received at this location.<br><br>Respond to J.J's response below: This review reflects a valid customer experience based on several visits to this location (J.J's Auto service center Waldorf, MD). I have already addressed my concerns directly with management.<br><br>I do not wish to provide additional details or continue further discussion. The review was posted to accurately share my rating, which is permitted under Google’s review guidelines.<br><br>Based on my experience, I would not recommend this business. If possible, a zero-star rating would best reflect my level of satisfaction.<br><br>Thank you for your understanding.

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Stevie

Had an issue with my tires. When I received my vehicle back my front end would shake at highway speed, and it wasn’t doing it before. I spoke with my technician Kaylin, and I scheduled a return. Once returned he kept me informed, when I arrived, he test drove the vehicle. Then we test drove together and I was very happy to see that all matters were fully resolved. I appreciate this young man, because I myself felt appreciated and valued as a customer. Thank you for great service brother.

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Alaina Rawls

My husband came with a coolant issue and was told we needed a new radiator. It was 2x the cost of the dealership but because we needed the vehicle for an out of state trip we decided to use your services instead. We received the warranty if anything were to happen after the issue was fixed. The vehicle broke down (due to the issue we brought it in for) while we were out of state, the day we left, and we were left stranded out there. Whenever we called about the vehicle, the shop miraculously always had a power outage. The warranty that said we would be taken care of if we broke down, was of no help. The person who explained it even mentioned coverage if it happens out of state. No one even called the next day to see if we were able to get back on the road. Thankfully, we were able to get back to MD after help from a nice gentleman. When we brought the vehicle back to JJs to let them know the car is still having the same issue after they supposedly fixed it, we were charged another fee (which they refused to waive) to reinspect the vehicle, only to be told that the problem was something else. How was this missed during the initial inspection? How do I know it wasn't intentional to get us to keep coming back? Why didn't the warranty cover the second inspection of the vehicle?<br><br>I understand that the place is family owned, yes they greet you with a smile, but they are overpriced and in my experience, not reliable when needed (I simply don't believe there's a power outage every time you need them to follow through. And if so, then perhaps it's time to think about an upgrade to systems or a relocation). Overall traumatic experience for newlyweds trying to figure things out.