AutoZone Auto Parts MI 48154

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Valerie D

I came in to get new front wipers for my 2020 Corolla. I knew what length I needed and grabbed them, then the cashier offered to look up if they match my car, so I happily shared my car details. He confirmed the wipers were a match but when I got home, I found out that yes the length was right, but this brand had the wrong kind of attachment (my car could only use ones with the hook attachment). The return process went smoothly but it was disappointing to feel like I had an item "checked out" for me just for the wipers to be wrong. I would have hoped that someone working here would have been able to look up/catch that information as I expect them to know more about car parts than me. Regardless, the return process went smoothly so I still very much appreciated the quick and polite customer service. It's just disappointing to be sold the wrong parts after taking the time to try to check with a worker.

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Dan Nykiel

My wife stopped in to get a replacement headlight. They looked up her vehicle in their system and sold her the incorrect part. I went back to get the correct part with her receipt. They could not exchange it or return it for me because I didn’t have her card per the older gentleman in the red shirt. Also I didn’t have my wallet, and asked if I could just buy the correct headlight and use my phone to pay. He said they didn’t have that capability. Upon returning with my wife, a younger gentleman did the return without swiping or scanning my wife’s card. Red shirt seemed annoyed that I actually returned, and just told me what isle I could find the headlight in as he walked in the back. Then my wife used the tap function on their credit card machine to pay for the correct part! I worked in retail for over ten years. Poor customer service. I will order my stuff online or go somewhere else from now on, even though they are less than a mile from my house.

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Alex Switlik

The old guy with glasses at the front desk was very rude and unpleasant to work with. Would not go back