Acme Towing & Recovery, Inc. NM 87105

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antipas86

After being forced to have my vehicle towed here, after a drunk driver totalled my car, I was informed that after less than 24 hours of having it, I owed 475 dollars to them to have my vehicle removed. After trying to communicate with them about the situation, I was met with a rude individual who spoke over me, and refused to be understanding at all. They demanded that, even though I was hospitalized, that I had to be in person to release the vehicle to a lot with much more reasonable rates. My insurance company is now upset with me because of the exorbitant fees involved with this tow. Again, I had no say in the matter, just the only company who was contacted and would tow it from the crash site. Extortion at best, and racketeering at worst.

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WORST COMPANY EVER!!!! AWFUL DRIVERS.THE OWNER IS INCREDIBLY INCOMPETENT. This driver began to scream at me while following another car and then This driver punched my window for no reason, he then Began to chase my car with bits of broken vehicles and threw them at me while threatening me and my children. Once the driver was aware I was taking photos he THEN left me alone.(photos show him approaching my car for the 2nd time) The owner justifies his actions and even promoted his actions as right. The owner stated “it’s not his problem”. And then proceeded use fake customer service while advising the police are the only ones who can handle anything regardless of his employees actions.

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Justine Lunneborg

I would like to bring to your attention a concerning experience I had with a towing company that I believe reflects poorly on their professionalism and customer service standards. Having been involved in property management for the past ten years, I have interacted with numerous towing companies, but I have not encountered such a negative experience until now. Recently, my brother was arrested, and the company is currently withholding his personal belongings, including his ID, phone, social security card, and keys to another vehicle. Their refusal to return these essential items is alarming. Moreover, the interaction with their staff was disappointing. The representative who answered the phone was uncooperative and spoke over me while I was attempting to ask straightforward questions, displaying a lack of courtesy. When I requested to speak with the owner, I found that his demeanor was similarly unprofessional and unyielding.