AutoSavvy Santa Fe NM 87507

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Lethzaida Guillen

Exploring options at the Santa Fe dealership was an extraordinary experience, thanks to Jose’s friendly and thoughtful approach. Unlike any other car purchase I've made in the past, the atmosphere was laid-back and Jose was keen on understanding my needs, steering me towards exactly what I was looking for without any pressure. It came as a surprise how smoothly everything went from that first greeting to finally driving off the lot in my new car. Santa Fe truly stands out for its customer service and dealership environment. If you are on the hunt for a good deal with genuine advice, ask for Jose!

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Johnny Lujan

I genuinely believe Auto Savvy lied to us.<br><br>We purchased two vehicles from this dealership, and from start to finish the experience was dishonest and frustrating. Before buying, we repeatedly asked the salesman if we could get an extra key. His response was vague and evasive every time he kept beating around the bush and never gave a straight answer. When I asked the finance manager, he told us to call back in a couple of weeks and he’d “see what he could do.” Then, conveniently, I received an email stating that an extra key “wasn’t in our contract.” That was never clearly disclosed upfront.<br><br>Even worse, the salesman, manager, and finance manager ALL assured us that the branded titles would be absolutely no problem. They repeatedly downplayed it and made it sound like refinancing or ownership issues would never be an issue.<br><br>That was a lie.<br><br>We attempted to refinance through Sandia Credit Union to get a better rate and were told both vehicles come back as SALVAGED titles, not just “branded,” and because of that they will only finance up to 50% of the vehicle’s value. This is a huge financial impact that we were never honestly warned about.<br><br>Had we been told the truth, we would NEVER have purchased these vehicles.<br><br>This dealership is misleading, evasive, and clearly more focused on closing a sale than being transparent with customers. I feel deceived and taken advantage of.

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Cristina Garcia Sanchez

They completely took advantage of us during one of the most stressful moments of our lives. My boyfriend’s truck broke down, and literally the next day my car completely died. We were desperate, vulnerable, and rushed into buying a car from AutoSavvy—and it turned into one of the biggest mistakes I’ve ever made.<br><br>From the very beginning, the process was shady and manipulative. When it came time to sign the financing papers, the representative literally said: “Okay, it’s late and everyone wants to go home, so let’s do this quickly.” I told him I wanted to read everything carefully, but he rushed through page after page, flipping them so fast I couldn’t keep track. He never explained anything, just pointed and barked, “Sign here, here, here.” It was pressured, confusing, and completely unprofessional.<br><br>The lies didn’t stop there. I specifically asked about the title and was assured the car did not have a salvage title. Imagine my shock when I later tried to refinance with another bank, only to be told they wouldn’t even consider it—because it IS a salvage title. That level of dishonesty is disgusting.<br><br>We also asked multiple times about the warranty. We were told it was included in the price of the car, but nothing was clearly explained. It felt intentionally vague. Later, when I tried to cancel parts of the warranty, they initially flat-out refused. When I finally spoke with the cancellation department, I discovered that not only had they lied to me saying it was canceled—they hadn’t actually canceled anything. It was deception layered on top of deception.<br><br>And as if all that wasn’t bad enough… the car itself is an absolute nightmare. After only three months, my side mirror literally fell off while I was driving on the highway. The motor makes an unbearable loud noise, lights keep appearing for different reasons, and the paint is literally peeling and falling off the car whenever it rains (I’ve included a picture). Six months in, and this car is already falling apart piece by piece.<br><br>This was supposed to be my first major car purchase, and instead it turned into a traumatizing scam. I will forever regret buying from AutoSavvy. I can’t believe a dealership can operate with such dishonesty and still get away with it. If you check Google reviews, you’ll see I’m not the only one—story after story sounds just like mine.<br><br> This place preys on people when they’re desperate, lies to their faces, and hands them cars that break apart in months. Please, do not make the same mistake I did. Save yourself the money, the stress, and the heartbreak.