Clarkstown International Collision NY 10954

M

Marc Soloff

So this review is not for the quality of their work, which I could care less about, it is for their communication and busniness practices.<br>I received a message stating that my car was finished and ready to be picked up. When I arrived, I noticed that a piece of trim was not on the car. I mentioned it to the repctionist and she paiged someone with a hint of panic in her voice. When the guy appeared to show me my car, I said the trim is missing, and he was like, "Oh yeah, Nissan sent the wrong piece." And then started to explain which piece they sent instead, like I care. He told me the piece I need is on backorder for 2 weeks and would only take 5 seconds to install. I asked if they were going to come to my house and do it, and he said no, so it's a lot more than 5 seconds of my time. He then blamed it on Nissan and I said Nissan didn't call today saying my car was done.<br>If they had left a message saying the work was done but a piece hadn't come in yet, that would have been fine. If when I got there they had mentioned it, that would have been fine. The fact that I, as the customer, feel like they tried to get away with not putting it on, then blamed someone else for their mistake, is not acceptable.<br>I don't plan on getting rear-ended at a red light again, but if it happens, I won't bring the car back to them.<br>If the trim is not on my car in 2 weeks this is going to a 1 star review.

M

Mike Smith

This place always exceeds my expectations. Staff the front desk mechanics all do a phenomenal job. Christine is always very friendly and easy to talk to and very professional. They contact the necessary people for the car to get repaired.

J

Jacqueline Rodriguez

I had body work done at this shop and couldn’t be happier with the results. The work was done professionally, on time, and with great attention to detail. My car looks brand new again. Highly recommend!