Marlin's Auto Diagnostics PA 17046

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Edgardo Martinez

Took my Jeep grand cherokee in for a full tune up oil change and some much needed repairs.<br>Marlins team is fantastic they took care of me with a loner car and left my Jeep in awesome conditions Buddy is awesome believe me they are the best.

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Kathleen Jesiolowski

I went in for a new headlight bulb and 77,000 mile maintenance review and found out that my car's dealership neglected to change a recommended transmission fluid at 50,000 miles. I received an estimate for oil change, with pictures of very dirty filters, a worn belt, etc. Listed beside all of the other recommended jobs was the varied labor charges. The facility and staff were all neat, clean, respectful and knowledgeable. I got a ride home to wait for the car and they would have brought me back or given me a loaner if needed. If your are thinking of breaking away from your dealership, this is the place to bring your vehicle to. Excellent work! Kate

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Tim Jennings

(Update to Marlins reply at end)<br>Usually a great shop but the owner Marlin was very unhappy to fix an issue they caused. My caliper and brake hose were damaged during a courtesy inspection and caused my brake fluid to leak completely out the car. The brakes and calipers were previously newly installed. I asked him how he would like to make things right he offered to do the repair labor for free if I covered the parts. After repairing their mistake he was not happy with the solution He offered me and told me that I ruined the trust of the company. Bottom line, he didn't like being liable for his mistake or fixing his mistake. I do not trust a shop that can not stand behind their work or solutions to problems they cause. He asked me not to return which I don't care. I feel bad because most the guys at the shop are nice and very helpful. Buy you can not damage a car and not be held liable for returning the car the way I brought it in. They never told me they were going to take my brakes apart I didn't even bring the car in for brakes. The owner should have not offered me a deal if he didn't think it was fair. He choose his own solution and ruined a good relationship with a customer who had multiple cars with $1000s of dollars of repairs to be made which I planned on doing at the shop. His loss not mine. Never had this issue anywhere else. Make sure you are clear about what you want or what to expect when dealing with Marlin or he might try to rip you off or talk to you like your stupid.<br><br>Update reply to Marlins<br>And he just accused me of being aggressive which is completely false. I was very respectful and never raised my voice. I have a naturally deep voice and if you ask anyone in the shop I kept my composure the whole time. I even asked the owner what he thought would be a fair resolution to the matter. He choose to do the labor for free because he knew they made a mistake. The brakes were brand new and working. They did not leak before I brought the car to the shop. My parking spot was spotless now it's full of fluid that dropped out my brakes. Lying about my attitude and your service is wrong and shows you lack accountability. The mechanics are not the issue . It's the accountability of the owner. Before this situation I really liked the shop. I won't have a problem getting work done elsewhere. There are hundreds of shops to choose from.