A1 Towing & Auto Repair TN 37407

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Melissa Foster

First and foremost, the tow truck operator, Hector, was great! On my way to work, the rear passenger axle broke and the whole tire came off. I was fine but a little bewildered by the whole situation. AAA was able to get a tow truck on the way quickly. I was back on schedule in less than 2 hours from the time I submitted my request to the time I arrived at work. Shortly after I submitted my request on the AAA app, Hector called to let me know he was on the way. He was very sympathetic to my having need of his service. When he arrived, he was in good spirits, helpful, and very personable. I rode with him to my house to drop off the disabled vehicle and he talked about his family and how much he loves his job. He did a beautiful job of keeping me from being stressed about the situation. When he dropped my truck off at my home, he made sure that it was placed with care and secure. After a startling, rotten start early on a cold Monday morning, Hector came along and really made things better by efficiently getting my disabled vehicle home and having a great attitude the whole way! This was a really excellent customer experience. I will definitely keep renewing my AAA membership and will recommend A1 Towing (especially Hector!) without hesitation.

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Ronald Russamano

Hector did a wonderful job. He was the man. He was there in less than 40 minutes after my call. He got me hooked up and brought to the shop all under an hour. I appreciate everything he did for me. I wish more tow truck drivers were like this, dude

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Mark Sawyer

Don't break down often but when I did these guys made the towing part a joy. Driver was great and just a good guy, kinda pissed I can't remember his name...maybe Skip? Influenced me enough that whenever anybody needs a tow in my family we'll always use A-1. From dispatch to the driver they get 5 ⭐