Texas Towing TX 78204

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Kelby Nelson

My friend was notified that her car was being towed to this location. She called and the woman she spoke to on the phone told her that there her car was not there, and stated she did not care that the officer at the location it was towed from told her it was taken here. Then of course, it was there. After we arrived, myself and two other people went into the lobby to stay with my friend as it was nearly midnight and we were in an unfamiliar area. The same woman who answered the phone told us all to get out, and later told my friend she just doesn’t like people in the lobby because it makes her work slower. What? At the beginning, we were told it would take about 10 minutes or so to get the car. My friend went back and then was told by the same woman it would be another 30-45 minutes. We ended up waiting for her car for over two hours. Not to mention, we were the ONLY people there waiting to pick up a vehicle. This employee for some reason told another employee in front of my friend that “their boss said to prioritize paperwork over the customer” leading the other to say “you’re not supposed to say that in front of them”. Obviously, this review means nothing. This is a predatory business that does not value forced “customers”. There was nothing we could do about her car being towed and then were forced to spend the rest of our night in the parking lot waiting for this lady to finish her paperwork.

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Cyn Ann

This company went above and beyond when their driver demolished my mailbox. They had it replaced with a larger mailbox before noon the next day. Every one I spoke to was very nice and helpful. I don't blame the driver because he had to drop a low to the ground car with no key next to a curb. He did his best. Great company to work with.

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Rachel Duran

My son was stranded and called three other businesses before reaching Texas Towing. One of them didn’t answer, another quoted an outrageous price, the other one routed his call to an automated system. When he finally reached Texas Towing this business owner offered an affordable rate immediately. Realizing that he was speaking with a young driver, he made his way to my son in less than 20 minutes!! He delivered the vehicle our home and THEN processed our payment. It’s rare to encounter this kind of service - in a world where most people are securing their profits this man chose to secure a teenage boy’s safety. Way to go Texas Towing!!!