NEW ERA TOWING TX 78217

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Lori Criss

Last night, we were referred to new era by Allstate at first they communicated quite a bit. Told us they were waiting on a phone call. We had to keep calling back last phone call was someone will be there within 30 minutes (that was a lie) after three hours we get a different person and kept trying to get payment and we said no one’s even showed up yet. Original payment that was quoted was $145 granted we had a A more complicated case, but we explain that from the very beginning. After explaining numerous times in three hours later We are informed we were missed quoted instead of $145. It was gonna be 1100 and who knows when somebody would’ve come out. This company can take a flying leap I would not use them especially when you’re on the side of the road and need help as soon as possible. We ended up sleeping on the side of the road and we’re figuring this out ourselves. Terrible terrible We will also be telling Allstate the same thing. Thanks, new era towing for a lovely start to our vacation. This company sucks. The communication is terrible and they lie.

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breanna Mata

Since my initial review was removed, I’ll come and put it again expecting it to get removed. Probably the most rudest stuff you will ever come across then they wanna price go you an overcharge you and then give attitude to the point where I had to have police called just because one of the ladies decided to hang up on me and continuously kept doing so and then played victim. Once the police arrived. I would never recommend this place to my worst enemy, then proceeded to tell me at least my vehicle is not the one behind the gate, taunting me and then lied to the police about it I will definitely be reporting it and have already made contacts with doing so

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joselyn ramos

Honestly I had a lot of back and worth when it came to towing my back but this company was the most patient with me, with a very aforable price. I had to cancel on them and do a address update on them and they were totally okay with dealing with everything!