New Era Towing TX 78227

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Deborah Ellsworth

If there was a negatuve 10 stars i would put to prove my point and push that these people are horrible. My truck got towed for apparently sticking out of my driveway too much. I was unable to pull forward because there's a wheel chair ramp. Of course, the trailer park belongs to them and they blame the trailer park I live in but at the end of the day, I'm the one I have to pay almost $400 to get my truck back. No matter what I had to go to work the next day. Then I had to order an Uber to get my vehicle. I could not get my paper done correctly, I called for help ans I was hung up on 4 times. I was also trying to ask if I could pay both cash and debit. However, they do not accept half-and-half payments. So I got charged an extra $50 for using my debit card. Then the lady that had hung up on me 4 times said, I was trying to ask too many questions. They answer, say the name of the place and let me put you on hold for 40 minutes and this can go on no matter what, so when I called and asked to speak to a manager, I was shocked to believe That I had been speaking to the manager the entire time. The whole time this lady is horrible, if she does not like her job then she should quit. However, there was a lady Dolores who was very helpful to me at the end to help ke make the payment after I told the manager I didn't want to speak to her because she was so horribly rude and hung up on me before.

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James Robles

Very poor customer service. This company needs staff who understand their roles. They were quite rude and unprofessional. I will suggest that our HOA consider replacing this company with someone who treats people more professionally.

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Diego A. Siquina

New Era Towing is literally the worst. They took my car from a bar after I was parked in a parking spot, not blocking anyone or anything so I don’t understand why they took it.They didn’t even leave a note or anything. Also, the lady on the phone was so rude and unprofessional. You literally have to send them an email of your insurance and license, then wait 15 min for them to get the email. You also can’t just show up anytime. It has to be by appointment. They take cash and card but it has to be exact change for the cash.