Family Toyota of Arlington Service and Parts TX 76011

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Dr. Dev patel

I had a very disappointing experience today at Eddy’s Toyota. As an international student, I specifically planned my day to come in for maintenance under my Eddy’s Toyota service package, which includes three complimentary services that I was told can be used anytime.<br>I went in for an oil change, as I follow a 5,000-mile oil change interval for safety and vehicle care. However, the staff refused to perform the oil change, stating that their system does not allow it until the car crosses 10,000 miles since the last oil change. They told me that if I wanted it done now, I would have to pay out of pocket.<br>This was confusing because when I contacted Eddy’s Toyota customer care, I was clearly informed that my Toyota Care / service package has no such restriction or deadline, and that I am allowed to use the service whenever I choose.<br>Additionally, the staff said they were unable to “pull” my Toyota Care details from their system and asked me to bring a receipt or proof. At first, they claimed it did not show in their system at all. Later, after I called customer care in front of them, they said it only showed tire rotation, and again insisted that oil change is only allowed after 10,000 miles — which directly contradicts what Eddy’s customer care confirmed.<br>Nowhere in my service package or Toyota Care terms is there any mention of a mandatory 10,000-mile limit for oil changes. I felt misinformed, unsupported, and extremely frustrated after being given conflicting explanations.<br>I expect clarity and consistency from an authorized Toyota dealership, especially when customers rely on official service packages and confirmed information from customer care.

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Lis T. C.

I went to have an oil change for my car. It was a smooth process since it was the first time I went there.<br>Their waiting area is spacious and comfortable but it smelled like someone was smoking there.<br>I would suggest to have someone come more often when they are busier to give it a touch up and maybe add some air refresher or add some ventilation to the area.<br>The service was fast as informed by the advisor!<br>I will use their service again, when my vehicle needs it.<br>Thanks!

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Brandon Cardoso

Fabian is the guy if you need something done. Best service advisor and service department I have ever worked with. Very transparent upfront and fulfill their promises.