Bates Collision Centers TX 77521

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Nicole Willis

I had the BEST experience with Bates! Alexis took me in right away to help with my repair estimate, and made sure I was happy with everything when completed. She took extra time to walk through all the repairs and was so quick and easy to work with. Sonia at the front desk was so sweet and had all my paperwork ready to go. My repair was completed way ahead of schedule and the repair work was above my expectations. Thank you for such an easy and stress free experience! I hope not to be in another accident, but if I am, I’ll forever be a customer! Highly recommended

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Ryan Davis

Amazing job! Quick and reliable! Also have a shuttle driver so that is a big plus! (Customize high wing) Ms. Sonia you are amazing! Thank you to the Bates Team!

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Adrian Alvarez

Very unprofessional, no communication with the management here. I sent my vehicle in for repairs and replacing parts. The first go around there were issues with the parts they replaced. Didn't match my tint to my windows. There were water stains all over my headliner from the water leak that their glass company created when replacing my windshield. After some time after getting my car back. We had some rainy days come in and leaked water all inside my front cab of my vehicle. The water damage to the headliner and the control panel to my AC was caused by the glass company Bates uses not properly installing the windshield. When I took the vehicle back to get fixed because of their horrible workmanship. I was told by their manager David, it was a wear and tare. So I got my vehicle back with nothing resolved. All I got was a new windshield because the previous new windshield they installed was broken when they took it off to see why it was leaking. Oh and a bunch of lies and false information was also a portion of what they gave me. They wouldn't call me and give me updates as often as I wanted them to. Maybe once ever 4 or 5 days they would call. Had my vehicle for a week until I had to call them and get updates. I also asked David to keep me updated so I wouldn't be without a vehicle and so I can call for a rental reservation. But again, David never called. I had to take matters into my own hands. Parts and even cheaper quality to their workmanship was only the surface of problems I dealt with this place. I really should've read the reviews before giving my vehicle to this place. I should've read the reviews before trusting the safety of my family's vehicle in the hands of this body shop. Word of advice. Don't take your vehicle here!