Interstate Towing &Recovery TX 78542

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Karla Goldammer

This has been the most unprofessional company I’ve ever encountered. They fail to answer phone calls and do not adhere to their stated business hours. Payment options are limited to cash or cashier’s checks, yet they only disclose the invoice amount in person. It’s hard to imagine why any city would want to associate with a business like this. If you ever have to deal with this towing company, prepare yourself for an incredibly frustrating experience.

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Luna Sandoval

Absolutely the worst and most unprofessional experience we’ve ever had.‼ My grandmother and cousin had to fly all the way from Atlanta, Georgia to Edinburg, Texas because this company refused to work with us over the phone. Airplane tickets weren’t cheap, and my grandmother, who suffers from dementia and Alzheimer’s, should not have been traveling or exposed to that kind of stress. We explained her condition, but the staff was dismissive and rude. They never even contacted us to tell us where the vehicle was. We had to find out through the dealership that Interstate Towing and Recovery had it. Every time we called, the man in charge was extremely rude, hung up on us, and refused to give us even a price over the phone. He told us we had to come in person, which forced us to make that difficult trip. When we got there, the office was sketchy and unprofessional — nothing like a proper business. We were told multiple times to come back because he had “just left” or was supposedly picking up a car, only for him to return hours later with no vehicle. We spent over $180 on Uber rides back and forth just to be told different excuses. When he finally spoke to us, he insisted only my grandmother could go inside his so-called “office,” even though we explained she has dementia and that we had legal papers showing we must accompany her. He ignored everything we said, shut the door in our face, and locked it. That was incredibly disrespectful and unsafe. Then came the most shocking part: he demanded over $9,000 for a car that hasn’t even been in the yard for one month. This is a complete abuse of Texas law, which caps storage at around $22 per day plus a small impound fee. Demanding $9,000‼ is outrageous, predatory, and nothing but taking advantage of families. This entire process has been abusive, unprofessional, and hostile. No family should ever have to go through this, especially not dragging a sick elderly woman across states just to be treated with such disrespect.

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Ferny Salazar

The most unprofessional towing business! Double paid on accident and called to get a refund and they said it was fine. It’s been a week later and they haven’t sent anything and are refusing to send the refund back. I spoke to Felipe (owner) and Issac. Very unprofessional!