Capital Towing LLC TX 78550

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stevie galvan

To Capital Towing LLC Management, I have been trying to reach your manager since September 30 regarding a serious incident involving one of your drivers. Despite multiple reports, I have been ignored and dismissed each time. On that date, one of your drivers — operating a Honda — was driving 80–90 mph in a 50 mph zone on the back roads. While driving recklessly, he passed me on the shoulder over a solid white line, kicking up rocks that shattered my windshield. I immediately called to file an incident report as this occurred and also notified the Sheriff’s Department. Your manager refused to provide the driver’s information, stating that it “didn’t matter,” and dismissed my repeated incident reports — I have now filed four. I was told that because “the rocks were on the ground,” the damage was somehow my problem, which is unacceptable. Every one of your company vehicles displays a sticker asking, “How’s my driving?” — yet when the public reports dangerous and reckless behavior, it appears you take no accountability. Your driver’s excessive speed and illegal passing caused direct property damage, and your staff’s unprofessional responses (including sarcasm, hang-ups, and refusal to assist) have made the situation worse. If this matter is not resolved promptly, my next step will be to pursue legal action for property damage and negligence. Sincerely - HER .

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Estebanee Galvan

I attempted to speak with someone from this company regarding an incident, but the experience was extremely disappointing. The staff responded sarcastically, repeatedly hung up the phone, and showed no interest in helping resolve the issue. I approached this matter professionally, hoping to handle it respectfully from company to company, but I was met with complete disrespect and disregard. The lack of accountability and customer care is unacceptable. It’s honestly hard to understand how a business operating with this level of unprofessionalism continues to stay in operation.

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jose aguilar

I requested service at my residence for a car tow to a local mechanic, the service was exceptional and the driver very professional and friendly. The thing that stood out from the get go was I was always kept informed from the time of the initial call for service to the arrival time of the driver. Most of the time when a service such as this is needed it isnt good obviously but Capital towing made my unfortunate situation better just by providing the exceptional service they did, Thank you!!