GM Parts Club TX 75207

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Braden Hass

Steve Bluhm & Daniel Fernandez were both amazing. I have a 2019 GMC terrain and I had a piece break on my SUV. I ordered off their website and not only did I get a confirmation email. I was informed one of the pieces was not in stock so I changed my order. They shipped out the item the next day and it showed up the following day. It’s perfect. Not only that I was able to call and talk to the person who sent me the email . He ordered me a piece that was the right piece when I had originally ordered the wrong piece. He was super personable & picked up on the phone on the 1st ring. I originally went to a different website to order a piece, but it took over three weeks and then they said 10 more days and it was another two weeks so I canceled the order. At the end of the day if you have a GMC and need to order parts, this place will not let you down. They go above and beyond in Customer Service 100%. They even informed me that they would do some research on a backorder piece and keep me up-to-date. Looking forward to doing business with them again.

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Paul DuPouy

I was okay with the 1.5wk delay even though it said in stock. I’m however not okay with their shipping practices. These are metal gaskets that are supposed to remain flat. They bent the intake gasket and card to fit in a used Amazon box that was too small to even fit the gasket on the cardboard card. I’ve reached out and asked before, received nothing in reply even with pictures sent. I hate to say it, but I will not be doing business with this company again.

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Jay Thompson

I am extremely disappointed with the service I received regarding a part order that I never received. This experience has been both unprofessional and unacceptable, especially coming from one of America’s leading vehicle manufacturers. Despite being told on multiple occasions that the part would be shipped, I have yet to receive anything. The lack of follow-through and poor communication is frustrating and reflects poorly on the company’s commitment to customer service and reliability. I expected much better from a brand with such a strong reputation. This issue needs to be addressed seriously to prevent future customers from experiencing the same lack of accountability.