O'Reilly Auto Parts TX 78681

S

Sarah Fraser

Christopher was an absolute nightmare and was extremely useless.<br>I asked for help with my battery missing a screw/bolt in the housing. He tried to tell me how "it would require disconnecting all this stuff" aka the battery. He tried to make it sound complicated and like a dumb female wouldn't know any difference.<br>I then pointed out to him exactly where the housing was missing a screw, and that I simply did not have a ratchet set or hardware to do the job myself.<br>So he proceeded then to look up screws on the computer only to tell me that the computer doesn't tell him what screw to use.<br>This is not a mechanically functioning screw, it simply needs to fit. It doesn't take a rocket scientist to try a couple screws max, to find the right one.<br>Christopher sure did make it sound like it was rocket science though.<br>He explained to me how they had thousands of screws to choose from. And it sounded beyond daunting for him to even consider looking for one that would fit without the help of a computer.<br>When I told him, I was going to go ahead and take my business elsewhere so that I could get somebody that would help me and he could go back to his little chill break. He cleary did not care that he cost his store business. He was rude and couldn't be bothered to do his job.

S

Sarah-Christian Fraser

Came here two weeks ago and have avoided this place no matter how far I had to drive because of a very lazy unwilling to help employee.<br>Today I came in and the young lady as well as manager Isiah were awesome, very helpful, and understanding.<br>When one comes into a shop where they sell parts to repair their vehicles, the customer is hoping to get help and possibly is even desperate for the help as I most certainly was.<br>So it was a very pleasant surprise.When I was able to get help at this location from employees that did not mind doing their jobs that they are fortunate to have.

G

Giraffe Tree Service And Landscaping

I was looking for a belt for a zero turn machine so I haven't a part number but a young guy named Michael took all the time and patience to go to the back and pick diferenta belts so we can measure and compared with the broken one we had, even when another guy was insisting and telling me that they didn't have it, Michael still try to find the right one and yes he found it for us. He know what is good costumer service!! And how to treat with costumers!!