North Texas Automotive Service TX 76308

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rylan mcneil

I took my company car in for an oil change and service. It set in the parking lot over 2 hours before I had to ask about it. They forgot it was out there. They said it needed an air filter. They didn’t have one they had to get one brought over. I could wait any longer so left. I can back the next day to have the filter installed. They had the wrong one. They said it would 20 minutes to get the right one. It was an hour and a half. The lady was nice but the over all service was disappointing.

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Gabriel Akins

Came in because I was having AC issues. They replaced my AC condenser fan and topped off the refrigerant. There’s a reason they have such good reviews. They’re honest and their customer service is great.

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Eric Peyton

BEWARE! I came here on 5 Feb 24 and asked for a tire patch and secure my exhaust which was loose. The tire had a slow leak, I had to put air in it about once every week and a half. They fit me in quickly, which I appreciated, but that was the only good part of my experience. I was told they couldn’t fix the exhaust, I need to go to a muffler shop for that..no problem. I was told it would be $130 for the tire and inspection which I did not ask for, nor did they tell me they were going to do a full vehicle inspection before taking possession of my truck. I scheduled the other work they suggested (which I am definitely not having this shop perform now) so they didn’t charge me the inspection fee and I paid about $30 for a tire leak repair. I got in the truck and the tire pressure of the tire they “fixed” was a bit low, but only a couple psi so I didn’t think anything of it. I went to a muffler shop, had the exhaust fixed and when I got back in the truck, the repaired tire pressure was at 8 psi. I immediately pulled over to put air in the tire with my air compressor but you could hear it actively leaking out. I headed straight to North Texas Auto and they “repaired” the tire once again. The following day, 6 Feb 24, the tire exploded while I was on the interstate, causing damage to my fender. I called the shop and talked with the assistant manager who told me there were 3 nails in the tire. Ok, I am not disputing that, but if the tire wasn’t safe to fix, why did you do it and take my money? She said the manager wasn’t there but would call me back. I got no phone call from the manager, not even to see how I was doing when the tire they worked on blew up and damaged my truck.<br><br>The General Manager reached out to me on 7 Feb 24. I submitted a claim through Goodyear and I haven’t heard squat for 6 weeks. I contacted a claims rep at Goodyear on 15 Mar 24 and they still haven’t received the tire and is dragging their feet on my claim.<br><br>Avoid the headache. Go to Discount Tire across the street if you need tires or a different shop if you need work done. Avoid this place.