Joe Hudson's Collision Center TX 76302

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David Reece

Joe Hudson’s is incompetent. They not only took 2 months to fix my SUV, they didn’t listen to anything I told them about my vehicle. They used an aftermarket bumper cover even though I told them it would not line up correctly. And now I am having it replaced with OEM parts. They also put my emblems on the side of the vehicle that needed repaired incorrectly. See pictures. Also replaced my tail lights with a whole different design and style of tail light that was on the truck and charged so much my insurance denied payment. They were supposed to complete more work they didn’t get done but have never called to set that up. They constantly call telling me I need to pay for the tail lights that are not the ones that were on it. Someone decided they could put on what ever style they wanted. Elizabeth was horrible and not only dropped the ball on my repairs, she out right lied about a part of the repair I told her not to do when I dropped it off and when they did there appraisal, luckily my insurance adjuster remembered us having the conversation So she stepped up and handled the issue. I would not recommend them to my worse enemy. They even went as far as to damage my personal property and I had some thing go missing, but they just hid behind their document you sign at drop off that says they aren’t responsible for personal belongings. The pictures are of what the tail lights looked like that was on the truck and the other one is what they put on it. And the emblems are passenger side and driver side, they couldn’t even match it up to the non Repaired side. And that’s just the tip of the iceberg berg

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Sheila Meador

My experience with Joe Hudson Jacksboro Hwy Wichita Falls Texas has been positive! Repairs were completed within quoted date, workmanship, fantastic, and regular updates were appreciated! Justin is a phenomenal employee who made the daunting weekly phone calls, and did so with friendly, sympathetic and top-notch professionalism! He knows his job and I hope his job knows how valuable he is! Five stars all the way around!!!

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Krystal Scott-Rhodes

Unfortunately, my experience here at Joe Hudson's was less than unacceptable. I had high hopes based on prior reviews, but was let down and here's how: Let me start by saying what they did well...When I first brought them my car in Jan for damage from a deer they were prompt in providing me an estimate, and was flexible in scheduling the repairs. They were always professional and never spoke rudely to me. They answered phone calls and, initially, provided updates promptly.<br>The problems began when they told me my car was repaired and ready for pickup. When in reality, my car was not fully repaired. It was returned to me in a condition that required me to take my car back to them about 2 more times. While doing the initial repairs they damaged the interior of my door panel and never said anything about it when they said my car was ready for pickup. They replaced my side mirror with the incorrect mirror and when I drove away, the mirror did not have full range of motion, thus I could not see properly out of it. (This is supposed to be a new mirror.) My windows did not work properly and at one point my door lock on the front passenger door stopped working. This was all mostly noticeable the moment before I left their parking lot and on the drive home. I pointed out one of the problems before I left their parking lot. I understand people/shops make mistakes. However, Stephen took it a step further by indicating I did not know my car better than he did. I've owned my car its entire lifetime since 2013. It is in great condition for its age because I take care of what's underneath the hood. So, Stephen began making me think I was going crazy because I knew my car was not returned to me in the condition that it should. To make a very long story short...it is now the end of June and I am now just picking up my car, fixed, but by another company who essentially had to fix the things Joe Hudson broke on my car and did not repair properly. My car has been to the dealership 2x, once in TX who both verified that Joe Hudson is the cause of the additional repairs needed. As a result, my insurance company had to cover the additional expenses of having another collision repair shop (Autobody USA in Otsego, MI) repair and restore my vehicle. I am happy now that I have my car fixed properly and not damaged, even though it has taken 5 months to get this resolved all because of the shoddy repairs from Joe Hudson. Turns out, in addition to a shop damage by their technician, they put a wrong part in my door, which prevented all the windows from being programmed properly. And they put the wrong part on my side mirror as well. I do hope my insurance company discontinues their contract because it placed a military member at a huge disadvantage in more ways than one. I've spent most of my time over the past 5 months in a rental car, which was a huge inconvenience.<br><br>Side note, when I initially picked up my car from Joe Hudson's, and was checking out, another customer was bringing her car back after she just picked it up because she realized she did not have her gas cap when she went to the gas station. I should've known then something was wrong at this shop with not paying attention to the details of their jobs.