Walnut Springs Towing & Auto Repair VA 24060

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JP Pennix

Walnut Springs is one the best auto shops that I have had the pleasure to work with in my 30+ years of driving and dealing with car repairs. Josh and the mechanics are excellent in their customer service and repair work. With my son attending Virginia Tech, I have used them on 4-5 different occasion and have always been pleased and impressed with their work but more important with their approach to doing business. Fair pricing with excellent service.

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Sabbir Chowdhury

Worst service! If i could give a 0,i would!<br><br>I had a rattling sound from my wheels and smoke from my engine. I came here to fix the problem. They gave me a quotation for $1k. For changing valve cover gasket,stabilizer bar replacement, disk rotor change, brake shoe pads replacement and shock/strut change. I didnt have severe noise that is why I excluded the strut change and decided to do the others for $600. ($303 part +$280 labor)<br><br>When they delivered my car I immeditely found some issues.<br><br>1. Engine was shaking like crazy. My engine was completely smooth before they handled my car. So I asked them. They said my engine misfired. Then they tried to blame that on my engine checklight engine which was there before and it was for O2 sensor. I checked that earlier in Advanced autos. I didnt buy this explanation. Then after a while they found out it was a fitting error and they forgot to plug in a hose/pipe sort of thing. Thats why the engine was shaking like crazy. Totally unacceptable.<br><br>2. Whenever I tried to drive my car, bad metallunc sound was coming from the frame. They said it was coming before they did anything its not their fault. As per them,the only way to solve this is changing the struts which they recommended earlier.<br><br>I was in total dismay to now fix my car with another $600 and seeing the current condition of my relatively perfect car before.<br><br>Fortunately,I didnt go to them and checked my car with another mechanic. He took only an hour to fix my car. But the alarming thing is what he found!<br><br>1. He found out that there were a lot of misfittings. Walnut changed my brake unit,but the screws were loose. I posted a video where you can see I can rotate the screws with my bare hands!!<br><br>2. The metallic noise which was coming after their service was due to another major misfitting. It turns out when they changed the stabilizer control unit,they didnt fit it properly and whenever i was driving, this was damaging my car frame. You can see the fresh scratch mark in the photo I have attached. It turns out the problem was not with my strut,rather the setting Walnaut did.<br><br>3. I had some AC problems. I asked them to have a look. They said they'll charge $75 just to inspect. I am glad i didnt check. But they lost my intake cap too somehow! Otherwise they would mess that up too. I later fixed that with a $11 gas canister.<br><br>I just feel that they were very unprofessional with my case and tried to blame my car whereas the problem was with their ability and fixing. Never going back there again. Just horrible.

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James W

Clay, George, and Jerry, are the only people i honestly trust working on my vehicles. George has been my mechanic for 8 years now and wouldnt let anyone else touch my rides.