NAPA Auto Parts - Culpeper Auto Parts Inc VA 22903

B

Barry Holiday

Great staff. I was immediately greeted when I walked in and asked if I needed help. Well stocked.

M

Matt Morris

Dennis treats you like you are the most important customer in the world. Takes the time to understand the issue and addresses it personally to create a solution. He is a professional.

J

Jeremy Fair

I'm so disappointed with the C'ville Napa this morning. I wanted to support my local auto parts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming.