Priority Collision Center Norfolk VA 23518

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Lisa L.

We took our vehicle to Priority for post-accident repairs, but when we picked it up, the quality of work was clearly substandard. The repair costs were upward of $18,000.<br><br>The paint job was flawed, with defects becoming apparent after a hand wash, and the interior was also left unclean with sanding residue.<br><br>We returned the vehicle to Priority for further paint work after detailing the interior and informing Andrew of the need for cleanliness. However, upon its return, the paint job was in an even worse condition, with noticeable imperfections and additional damage to both the paintwork and interior. Priority denied liability despite evidence supporting the claim.<br><br>Furthermore, a mechanical issue that posed a significant safety risk was discovered the next day, which Priority had failed to address. This issue could have led to a severe accident, and it was clear that the vehicle required further repairs at a different facility.<br><br>Unfortunately, our experience with the Norfolk Priority facility highlighted significant shortcomings in their workmanship, customer service, and communication.<br><br>It's obvious that there needs to be significant training in customer service and performing repairs at this facility.

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laura c

Never have I had such a pleasant and easy experience dealing with my car being totaled. The staff at Priority are friendly, professional and have a system that works perfectly for the client. I hated to see my beloved Toyota declared unfixable; but the warmth of the employees made it a bit easier to bear. I highly recommend this company. Thank you North Military Priority Collision Center.

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Charles Os

A complete bogus firm, charged over $7,000 for a minor deer accident repairs and didn't get the vehicle fixed until over 10 weeks later. Countless issues arose after picking up the vehicle, the very first one starting within two hours, and then 24 hours, and still counting. i had to come out of pocket to purchase genuine OEM parts to include engine compartment splash shield, tire pressure sensor, etc.<br><br>Don't fall into the unprofessionalism at this venture where many others had already suffered at. Beware and be advised.