Torres Towing LLC VA 23434

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Gina Caldwell

Did anyone else get denied access to your contents in the vehicle? I know it's illegal to withhold property after repo, BUT, they did it anyway. When the sheriff came to ask them why, they said I didn't have an appointment. The thing is, I HAD an appointment that they cancelled! They claimed that they didn't have the paperwork to release my car. So they held it for 2 weeks. I got the run around so often that the bank said they might be trying to sell it illegally since they've done it before. Luckily, I have a mom who knows when to be a Karen and contacted the BBB, attorney general, and a few other organizations. I got my car the next day and they didn't cancel my appointment that time. The crazy thing is, when I showed up the first time, there were about 5 cop cars there already. When the sheriff came, he said that he's not sure why the state hasn't shut them down.

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D. Jackson

This place towed my car. Mya car had no damage. When I went to pay to get my car back my car was damaged on the passenger side. My spare tire was bent to the point you can not put air in it. I made a complaint and they said the car was like that which they didn’t show pictures at time of pick up showing that damage was done already. The lady at the front desk told me they take pictures at time of pick up and when they get to their lot. Where are the pictures at time of pick up? Still have yet to see them. If I could rate them 0 stars I would they don’t even deserve the 1.

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Elisapeth Stauffer

This company is a joke! They deserve zero stars! I’ve called 15 times and emailed 3 since my vehicle was released and they refuse to answer the phone or respond to my email. I can’t get their online scheduling system to work. It says there’s no appt for 2 weeks! I called their parent company PAR North America and they first said that they had no way to get ahold of them. When I asked for a supervisor it turned into it looks like you already have an appointment. I haven’t been able to make one so I do not know who did. The supervisor said that since they have my information, obviously I made the appt. Also, for you Ring camera families, they had to have had some kind of jamming device for my wifi. On both of my front facing cameras I have zero footage of my vehicle being removed from my yard. The footage is just missing. I’ve reported that to VB Police. Look it up, you can buy a jammer for $599.99 on Amazon. It will send a signal up to 20 meters away and freeze up your wifi. I’m contacting the BBB on both businesses.