Duncan Collision Center VA 24073

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David Coulson

Very difficult getting an appt with automated human free system for scheduling. Got in finally after talking to a person. Took a couple days of calling and texting. Appt for maybe 4-6 weeks out. Unfortunately they did not fix the problem but sometimes that happens I know.<br><br>Original problem was radio. Told all was ready to go and went to pick car up and it was not drivable - dashboard messages and indicators I have never seen before. It was right at closing time so I’m literally pushed out the door, no ride, waiting in the snow and cold. In the end I am out several hundred bucks, three trips to the dealership, and nothing to show. I realize things sometimes dont work out. Not a lot of things went well. I was definitely not taken care of. I ask the dealership to look at things from customer perspective.

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Patty Pirtle

The service team was easy to communicate with in all aspects of my interactions. From initial scheduling of the appointment, scope of work, completion of service, to payment and pick up. Brody clearly communicated all aspects and responded quickly with questions we posed.

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Darrell “Dejay” Akers

I didnt even know you could get places to come to your house and change your oil and such until duncan offered it. Ive always done my own oil changes, but for the price and professional they offer i couldnt turn it down. Ill say this too I dont trust much of anyone to come to my home when im not their, for any reason, but again they did a great job and was very professional. Thanks to duncan and the team their.