PFM Auto & Fleet – Carmel IN 46032

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Mikayla Shaffer

I bought a car from Carvana and my check engine light came on after 5 days. I took it to PFM and the customer service and communication was exceptional. They worked with the warranty company my car was under and went out of their way to contact them when communication was slow. They fixed my car super fast. I really appreciate them helping me out and would 100% recommend!

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Zach Byrne

2 awful experiences after years of patronage. I brought my 2019 VW in to figure out what some dash lights that were illuminated were. PFM said they could read the sensors and tell me what it was. Instead, they swapped my battery for a brand new one and then told me that their computers aren’t new enough (?) to tell me what was wrong with my car, but it was probably the battery so they swapped it and I had to pay for it. All my lights are still on. They should have told me a 6 YEAR OLD car was too new for them to work on before even offering to do the work. Yesterday I decided to give them another. I asked to have a hitch installed on my car that I provided. The work is a hatchet job - My bumper valance is jutting out and not even fully re-attached to the car. when I went to push my bumper back into place, the holding pins fell out onto the ground. Someone had to come lay down in the parking lot to reattach them. I spoke with Keith who’s in charge and told him I’d like to be refunded for the work since I have to pay another shop to fix what they did to my bumper fascia, and he said he would call by the end of the day today and we can discuss options. Never heard back today - when I called at the end of the work day, he’d left for the weekend. See pictures below. The final picture is not my car but how the hitch was supposed to be installed when done correctly. EDIT: I’ve been issued a full refund for this work by PFM after paying to have another shop correct the work

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Ben Melick

We had some engine trouble coming to town from Kansas on Thanksgiving. PFM was one of the only shops open and willing to take a look at our car on black Friday. Dennis and the other team members were very professional, upfront and courteous. They were able to make sure the car would get us back to Kansas. Thanks to them, our trip wasn't ruined. Their prices were also very reasonable.