O'Reilly Auto Parts NM 87505

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Jana Gallegos

Great, helpful staff! Went above and beyond to assist.

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Margarita Archuleta

I’ve been sitting at the store for 30+ minutes waiting for someone to install my battery. I was told at first the person that he would ask someone in the back. I waited about 10 minutes in my car and then went back in to an empty store. 3 customers rolled in and the guy came back to the front and said at 2pm in another 10 minutes someone will be here who can help me. I got tacos and waited until 2:07 before entering and again seeing an empty store. A different cashier comes up and I let him know what I’m waiting for. He says maybe someone in the back can help you, I told him I’ve been waiting for 30 minutes for someone and the guy in the front said at 2pm. The cashier then sarcastically says well he can help you if he wants and that he will send someone out from the back. Finally a very young man comes out to change the battery. He was the most pleasant part of this experience. Do better on a Tuesday in the afternoon.

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Great Vibes

We're extremely grateful for Ramon Baca's amazing customer service. Over the past couple of years, we've been given the wrong parts for our vehicles, and we've had several instances where the parts were defective. Usually, we've never had any issues with returning, refunding, or replacing. But this most recent, they couldn't find our expensive defective part, and informed us that they hadn't ever sold that part. Luckily, a few days later, we were able to retrieve the receipt of purchase and bring it back to the location as proof. Ramon went above and beyond to locate this sale, as it was virtually impossible to pull up. The store was busy, and he still made it his priority to make sure that we were well taken care of and that everything was resolved. I know a lot of people have had their own issues with this company and specific locations. But we keep coming back because we've been pleased with the type of service as that of Ramon. So, thank you again. We appreciate you greatly Ramon.