Mr. Mac's Tire Pros TX 76302

J

Joab Saldana

I took my truck in (been sitting vacant for 1 year because I knew there was an issue with the engine and it was obvious). They took 3 weeks and didn’t even get back to me, I had to call them and they said “I thought the owner had called you”. They informed me the motor had a blown head gasket and based on mileage and wear that it wouldn’t be good to place money on a repair (understood). I noted them that I would like to see if the truck overall is in decent condition for a motor swap. They said “Didn’t think it was worth our time so we pulled the plug on it”. All they did was check to see where leaks were coming from on the engine and that’s it. Nothing past the notes (quite a bit of requests that I was willing to pay for a diagnostics) about them checking for any other issues and running a proper diagnostic for the entire vehicle to see what I can do with the truck. (Truck has sentimental value to it if anyone is wondering. I have 2 new vehicles and wanted this one running at any cost). So I asked if they did motor swaps (I’m in sales and this was the easiest sale - it’s giving!!!). And they didn’t want to get me any other info for my truck. They failed me. They failed to communicate. And when I went in person to express my frustration I was told to take my truck and leave. When I gave the young man feedback about why I’m frustrated he cut me off…at every opportunity…to kick me out. A nearby technician had an input. Mr. Ben Heffly said “you’re not communicating anymore you’re yelling” which is false. When you are communicating your frustrations there’s will be a raise in voice when I’m talking and no one is listening. The annoyed look on his face, the body language, the huffing, the ENTITLEMENT!! There was no clarity or reassurance. Only was there finger pointing and being called “mad & loud”. Mad and frustrated are different Mr. “I can do whatever I want because I’ve been here for 9 years technician who scurries to the secretary office to avoid work and peeking every 5 seconds to see what you can get away with”. And both female and male secretary decided that my frustrations and voice to be heard were too much for them and asked me to leave so I did. They couldn’t even give me the name of the owner or get in contact with them. Please do better to communicate and there won’t be a “loud” young man calling out your flaws in person.

H

Hannah Jones

I’ve been going here since I started undergrad at MSU in 2019, and I completely trust the employees at Mr. Mac’s with my car. The prices are reasonable, I feel safe when I wait in the lobby, and the employees don’t take advantage of the fact that I’m less knowledgeable about my vehicle. I love this place!

S

Salvarez

I am taking the time to write this review because I really feel they took advantage and they did not do their job to their full potential. I’ve used Mr.Macs for a couple years and I trusted them with state inspections and that service was good overall. But when it comes to them doing maintenance/inspection on my car they seems to ditch some things. I was recently there in mid August and had asked them to inspect my car. Now a few weeks later, I ran into some issues with my windshield wiper. At first it looked like it just needed fluid and given that they were doing an inspection this seem to be a real simple thing they could have done but didn’t. So I top it off and still no fluid comes out. Turns out this is a bigger issue and it would have been nice for them to have caught this when you trust they are doing their job! It really upset me and disappointed me. My battery also had a bad cell which had to be replaced a week after I took my car for service. It was just one thing after the next, my luck right? I also have a picture of my air cabin filter that was not looked at during this service! Really really disappointed, when the desk attendants don’t have an answer they should really ask for an expert to provide answers. Because I have somewhat of good service, but not great and they really need to work on some things I would give them a 2.7 not 3 stars. They could do better.