WM - Utica, NY Hauling NY 13501

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Anthony P

My bill has gone up almost every quarter. I’m now paying almost double my original bill. I got a quote from wheelock disposal for almost half the price. I have reached out to cancel my service 3+ times and getting a live agent, willing to help has been very difficult. Constantly getting re-directed, dropped or automated assistance. Whe I finally reach a live agent willing to help, I will cancel!

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Allison Kollar

Do not use Waste Management. Their customer service is basically non-existent. It is impossible to contact anyone when trying to change or cancel your service. They continue to take your money without providing any service. Avoid this company, use a locally owned company instead with customer service you can actually reach.

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stpaul186

Impossible to get anyone on the phone. Was going to cancel because my bill was at $130.00. They lowered it to $80.00. Why couldn't they have just left it there! Greedy company just like Spectrum and Verizon. They then again raised my price, and they don't inform you of price increases which is why I took it off autopay. Half the time the bins are just tossed wherever they land. Sometimes in the ditch next to my house. I had to repair a bent wheel a few times because of this. Last straw. Going through the cancellation again. What a nightmare. There are a few companies locally that are far and above this company. I urge anyone to use them instead.