Firestone Complete Auto Care MD 20601

A

Aaron Newby II

This is my third attempt to get my alignment done at this location. I purchased the lifetime alignment plan and the first alignment was great no issues. The first time that I made my secondary appointment I waited almost 2 hours for my service to be completed and was told my vehicle still hasn’t been serviced. I rescheduled for a later date hoping for a better turn around. The next appt, I arrived on time again and was told it would be approx 2 1/2 hrs until my car would be serviced due to multiple cars ahead. So I rescheduled again for today, Jan 15th for 8am, the earliest appointment so that I can get in and out in a timely manner. I arrived on time again for my appointment today, and after waiting for the attendant to be ready, I checked in and waited. I was the only customer there, 2 more service techs arrived but my vehicle, still did not make it into the bay. 26 mins later after my car was checked in, I got the attention of the person who checked me in to asked when my car service would actually begin. I do not like the fact that I had to ask for the service to start. It is very unprofessional and disrespectful of customer’s time. The fact that I could visibly see that the techs were not doing anything but talking and laughing was very displeasing. Time = money and they have continuously wasted customer’s time, my time just dying to complete my alignment.

A

Areanna Cole

0/10 do not recommend this location, I would give 0 stars if I could.. Front Desk Representative Trenton and Mechanic lacks communication. Charged me for a wheel alignment that I did not receive due to “ mind not being here today” “ it’s been a long day”. Waited there 2 hours just for the mechanic to say he couldn’t do it but didn’t communicate that to the front desk. Then stated they couldn’t give me a refund and I would have to call cooperate to get one. Please seek elsewhere if you can because this place shouldn’t even be a last resort! They play with people’s time and MONEY, lack communication & are unprofessional.

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desmond keyes

I’ve been a loyal customer of the Waldorf, MD location since 2007 and have purchased numerous tire packages over the years.<br><br>Today, I purchased four new tires for my wife’s truck, and as usual, the price was excellent.<br><br>Store Manager Brian and his assistant Trenton are always attentive and committed to great customer service.<br><br>5 stars! Professional, knowledgeable, and very reasonable — especially for someone on a budget.<br><br>Thank you, Firestone Waldorf, for consistently delivering outstanding service!