AutoZone Auto Parts VA 22312

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Marcus Brazell

With a big snowstorm coming, I stopped at AutoZone hoping to find a windshield cover for my vehicle. When I asked if they had any in stock, 2 other employees said, “no, we’re sold out”. However, Derrick R stopped stocking shelves and asked me for the part number so he could look it up in their system. The system showed 1 in stock, so Derrick set out to find it. He literally searched all over the store for about 15 minutes trying to find that cover! After not finding it, he went back to the computer to see if another local Autozone might have one. Nope! He then started searching again, but this time around the store front…and lo and behold, there it is sitting on the counter behind the cash registers. He happily rang up my purchase and I left a happy customer! This review is simply to say excellent customer service is rare these days, but as proven to me today, it still exists! Thank you Derrick R. for going the extra mile to make sure I got what I came in the store for! 5 Stars Sir!!

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Devin Johnson

It just seem like it’s just a job to them… just a point of sale.<br>If I need a recommendation for a product or information I actually need the employees, “ I don’t know” can you help me , no I don’t know. I been to other autozone in the local area that will go above and beyond and more knowledgeable than I don’t know

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Godel Complete

Had a dead battery the other, which they found with their testing and quickly replaced with mew battery. All in less than 45 minutes with a Kia Soul whose battery is notoriously hard to remove. Extremely grateful!