Marc's Auto Service MA 02571

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Jenny O.

I found myself in a slippery situation today.. I called AAA and they dispatched Kyle from marcs..<br><br>And this kid was on time communicated his location and arrival time..<br><br>He was super friendly very professional..<br><br>Did a great job drop me off at my mechanics..<br><br>Very grateful and appreciative..<br><br>In the world of poor customer service and people just not caring about others anymore..<br><br>It was refreshing to have such a helpful professional tow truck driver help me..<br><br>Thank you .

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Cara St.Hilaire

I had an incident that left me with a blown tire and damage to my car. AAA assigned Marc's and they sent David. It was already a stressful situation and David was so kind, efficient, and warm. I was upset before he arrived and he was calming and just a fundamentally nice human. This is everything when dealing with someone who is having to call for car issues or a tow and is already overwhelmed - and also kindof rare anymore, sadly. There aren't enough stars to give for this review. Thanks, David. You are a treasure!

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Valerie Streiff

I had a car that needed to be towed to my mechanic. The driver pulled up and wenched my car onto the tow truck as he should. He asked me what was wrong with the car and I was like a coolant leak. I told him not to drive it. When the driver got to my mechanics, all on video, he backed my car off the tow truck and revved the engine like an idiot in the parking space. My mechanic ran out of the shop and asked him what he was doing. He proceeded to call my mechanic derogatory terms. It went from a coolant issue to a whole timing belt issue. A lot of damage when he was told not to drive it. Then I call and ask for the manager or the owner and I called several days in a row and no return phone call. They are the absolute worst, thank God my mechanic has video of this because it’s totally unbelievable that someone would Drive your car like that and you told them not to. Absolutely sleazy. Then the owner not to be professional enough to call you back.